Got a question? Get an instant answer right here.

How long will my order take to arrive?

All our products are made to order and have different production times.

Wall Decals : Dispatch in 2-3 working days
Unframed Prints : Dispatch in 2-5 working days
Framed Prints : Dispatch in 5-10 working days
Canvas Prints : Dispatch in 5-10 working days
Wallpaper : Dispatch in 5-10 working days

Orders are shipped via Fastway Couriers or Australia Post from our factory in Geelong Victoria. Depending on your location, under normal circumstances your order will arrive within 2-5 working days from the date of dispatch for metro areas and a little longer for rural. You will receive a shipping email with tracking information when your order is dispatched.

The above times are a guide only and not a guarantee your order will arrive within a set time frame. During peak delivery times (Nov- Dec) or due to unforeseen circumstances there may be delay’s with shipping providers.

If you need your order by a certain date please get in touch to discuss the options.

 

How do I know the status of my order?

Once your payment has cleared, you will receive a confirmation email that your order is in production. Production times vary depending on the product.

Wall Decals : Dispatch in 2-3 working days
Unframed Prints : Dispatch in 2-5 working days
Framed Prints : Dispatch in 5-10 working days
Canvas Prints : Dispatch in 5-10 working days

A shipping confirmation email with tracking information will be sent when your order is dispatched.

How much will the delivery charge be?

Wall decals and un-framed prints have free shipping Australia wide.

The shipping cost for framed artworks and all other products is calculated at checkout and will vary depending on size and location.

What if I’m not home when my order arrives?

If you are not home at the time of delivery, a card will be left with instructions for you to arrange re-delivery directly with the courier.

Alternatively you can select ‘Authority to leave’ when completing checkout to have your package left at your door if it’s safe to do so. 41 Orchard cannot be held responsible for any missing deliveries when ‘Authority to leave’ has been selected.

What if my order arrives damaged?

When shipping large fragile items there is alway the possibility of damage but thankfully due to considerable protective packaging this is a very rare occurrence for us.

If items are damaged during shipping please contact us immediately via email within 24 hours of receiving the product and provide photo’s of the damage along with packaging. We will then supply a replacement at no cost to you.

We do not refund damaged items, only a replacement will be offered. A return postage label will be provided to return the damaged item back to us.

What payment methods do you accept?

We accept major Credit Cards, PayPal & Direct Bank Deposit. Credit card payments are securely processed via eWay.

If paying via Direct Deposit, please enter your order number in the description when making a transfer. 

Is it safe to shop on your website?

Ordering is simple and safe, our website is protected with a SSL certificate and all personal and financial information submitted is processed by PayPal. We do not see or store any records of payment details. All prices listed on our website are in Australian dollars and include GST. 41 Orchard reserves the right to change prices at anytime without notice, including sale items.

Damage in transit

When shipping large fragile items there is alway the possibility of damage but thankfully due to considerable protective packaging this is a very rare occurrence for us.

If items are damaged during shipping please contact us immediately via email within 24 hours of receiving the product and provide photo’s of the damage along with packaging. We will then supply a replacement at no cost to you.

We do not refund damaged items, a replacement will be offered. A return postage label will be provided to return the damaged item back to us.

Change of mind

All 41 Orchard products are custom made to order according to the design, size and framing options you choose; we are unable to return these items back into stock as it’s unlikely another customer will choose the same options as you. Therefore, we do not accept returns based on change of mind. Please choose carefully and make sure you are happy with your choice before purchasing.

Lower value items such as small posters and decals are also made to order but can be returned for store credit but not for cash refunds. Shipping costs are non-refundable and return postage is the responsibility of the customer.

The colours don’t match my screen

A printed piece of paper and ink will always look slightly different from a backlit glass screen. An image can also look completely different from one device to the next depending on the settings. For example, simply adjusting the brightness of a device can totally alter the appearance of an image.

As the screen settings of a customers device are completely out of our control, we do not accept returns on the basis of ‘It looks different to my screen.’ Our images, screens and printer profiles are regularly calibrated to ensure accuracy in print colours.

If you are particularly concerned with colour matching, the best option would be to contact us to purchase an A4 sample of the image you are considering prior to purchasing.

Still have a question?

Please contact us for more information.

Get in touch