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How long will my order take to arrive?

All of our products are made to order, refer to each product listing for an accurate production time for that product. Orders are shipped via Fastway Couriers or Australia Post from our factory in Geelong. Depending on your location delivery can take between 1-6 days for metro areas and longer for rural. You will receive a shipping email with tracking information when your order is dispatched.

How do I know the status of my order?

Once your payment has cleared, you will receive a confirmation email that your order is in production. Production times vary depending on the product, refer to each product listing for an accurate production time. A shipping confirmation email with tracking information will be sent when your order is dispatched.

How much will the delivery charge be?

Small items such as wall decals and un-framed prints have a flat rate of $8.80 Australia wide. Shipping costs for framed artworks are calculated during checkout and will vary depending on size and location.

What if I’m not home when my order arrives?

If you are not home at the time of delivery, a card will be left with instructions for you to arrange re-delivery directly with the courier. Alternatively you can select ‘Authority to leave’ when completing checkout to have your package left at your door if it’s safe to do so. 41 Orchard cannot be held responsible for any missing deliveries when ‘Authority to leave’ has been selected.

What if my order arrives damaged?

In accordance with Australian consumer law, we will replace any products that arrive damaged, faulty or different to described on this website. When shipping large fragile items there is alway the possibility of damage. Thankfully due to considerable protective packaging this is a very rare occurrence for us. If items are damaged during delivery you must contact us immediately via email within 24 hours of receiving the product and provide photo’s of the damage along with packaging. We will then supply a replacement at no cost to you.

What payment methods do you accept?

We accept major Credit Cards, PayPal & Direct Bank Deposit. All online payments are securely processed via PayPal, you don’t need a PayPal account to use a credit card. If paying via Direct Deposit, please enter your order number in the description when making a transfer. 

Is it safe to shop on your website?

Ordering is simple and safe, our website is protected with a SSL certificate and all personal and financial information submitted is processed by PayPal. We do not see or store any records of payment details. All prices listed on our website are in Australian dollars and include GST. 41 Orchard reserves the right to change prices at anytime without notice, including sale items.

What is your Return Policy?

We do not accept returns based on change of mind. Our products are made to order with custom design, size and framing options; we are unable to return these items into stock as its unlikely another customer will choose the same options as you. Please choose carefully and make sure you are happy with your choice of design and size before purchasing.

Still have a question?

Please contact us for more information.

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