FAQ and Terms & Conditions
Got a question? Get an instant answer right here, for all other enquires please use the form on the contact us page.
How long will my order take to arrive?
All of our products are made to order, refer to each product listing for an accurate production time for that product. Orders are shipped via Fastway Couriers or Australia Post from our factory in Geelong. Depending on your location delivery can take between 1-6 days for metro areas and longer for rural. You will receive a shipping email with tracking information when your order is dispatched.
What payment methods do you accept?
We accept major Credit Cards, PayPal & Direct Bank Deposit. All online payments are securely processed via PayPal, you don’t need a PayPal account to use a credit card. If paying via Direct Deposit, please enter your order number in the description when making a transfer. Ordering is simple and safe, our website is protected with a SSL certificate and all personal and financial information submitted is processed by PayPal. We do not see or store any records of payment details. All prices listed on our website are in Australian dollars and include GST. 41 Orchard reserves the right to change prices at anytime without notice, including sale items.
How do I know the status of my order?
Once your payment has cleared, you will receive a confirmation email that your order is in production. Production times vary depending on the product, refer to each product listing for an accurate production time. A shipping confirmation email with tracking information will be sent when your order is dispatched.
How much will the delivery charge be?
Small items such as wall decals and un-framed prints have a flat rate of $8.80 Australia wide. Shipping costs for framed artworks are calculated during checkout and will vary depending on size and location.
What if I’m not home when my order arrives?
If you are not home at the time of delivery, a card will be left with instructions for you to arrange re-delivery directly with the courier. Alternatively you can select ‘Authority to leave’ when completing checkout to have your package left at your door if it’s safe to do so. 41 Orchard cannot be held responsible for any missing deliveries when ‘Authority to leave’ has been selected.
What if my order arrives damaged?
In accordance with Australian consumer law, we will replace any products that arrive damaged, faulty or different to described on this website. When shipping large fragile items there is alway the possibility of damage. Thankfully due to considerable protective packaging this is a very rare occurrence for us. If items are damaged during delivery you must contact us immediately via email within 24 hours of receiving the product and provide photo’s of the damage along with packaging. We will then supply a replacement at no cost to you.
What is your Return Policy?
We do not accept returns based on change of mind. Our products are made to order with custom design, size and framing options; we are unable to return these items into stock as its unlikely another customer will choose the same options as you. Please choose carefully and make sure you are happy with your choice of design and size before purchasing.
Images and colours on this website will display differently on each screen depending on how it is calibrated. Printed images will also display differently to pixels of light on a screen. As such we cannot guarantee the printed product will look 100% the exact same as what you are looking at on your screen, there may be a slight difference. We do not accept returns based on ‘it looks different to my screen’.
Wall Decal Information
What are your wall decals made of?
All our wall decals are made in Australia. Depending on the design we use two different types of material either matte vinyl or fabric wall graphic, see each product listing for the material used.
Our vinyl decals are made from a premium matte vinyl made in Germany and specifically intended for indoor wall graphics. This is not a cheap sticker material but a professional product used in the sign-writing industry. The adhesive is acrylic and non-permanent designed for use on internal painted walls. There are many different vinyls on the market, some have a permanent adhesive for use in external signs or vehicle graphics, this will rip paint off when removed. Other cheaper vinyls will stretch, curl, distort and fall off your wall when the room climate changes. The advantage of using this premium product is that your painted surface will not be damaged after removing decals and no residue will be left.
Our fabric wall decals are made from a fabric wall graphic material that is again specifically designed for internal painted walls. This premium material has great durability but most importantly can be removed and reused. The adhesive is designed to work perfectly with internal painted surfaces also with glass, plaster, wood and smooth concrete. We use eco-friendly non-toxic inks and our fabric wall decals are PVC free and biodegradable. Due to the fabric nature, these decals can handle a little more wall texture than vinyl decals. You can be 100% confident that our fabric wall stickers will stay where they are stuck but also easily removed without any damage to your surface.
Will your wall decals stick to my wall surface?
You will love our wall decals, they are the very best quality for the Australian market and will stick to almost any smooth surface including painted walls & wood, doors, furniture and glass. It’s imperative that your wall surface is clean, smooth and in good condition.
Sadly there are some paint and wall surface conditions that we just can’t stick to. Some paints contain silicone or teflon that is designed to repel dirt and adhesive, unfortunately this can prevent decals from sticking properly. Paints that should be avoided are ‘Wash and Wear’ or ‘Low VOC’.
Decals need a smooth surface to adhere correctly, even a slight texture can prevent the decals from getting a good stick down. Textured surfaces such as brick, rendered concrete or textured paint can prevent decals from adhering properly.
We do not offer refunds if your surface is unsuitable. Factors such as wall texture, surface condition and the paint used are all outside of our control. If you are unsure if our decals will stick to your wall, the best idea is to get a sample to test before purchasing.
Will your wall decals damage my walls or paint work?
As mentioned above we use a material specifically designed to be wall friendly. Wall decals should not cause any damage to your wall surface or leave any residue. Of course this is entirely subjective to the quality of your surface, applying to a wall that is in poor condition with flakey paint will cause undesirable results. We cannot be held responsible for any damage to wall surfaces.
Do I have to prepare my walls in any way?
Wall decals are intended to be used on a surface that is in good condition, application on poorly finished or flakey paintwork will cause undesirable results. Make sure your walls are clean, dry and dust free. If you have just painted, we recommend that you wait 3-4 weeks to allow the paint to fully cure as this may effect the adhesive.
How do I apply your wall decals?
It’s easy, most are as simple as peel and stick but more complex designs like the trees come with full instructions that are easy to follow.
How long will your wall decals last?
You can expect several years of life depending on their environment.
How do I remove your wall decals?
Wall decals are super easy to remove, just slowly peel them back from the wall surface. Provided your wall is in good condition having been prepared correctly, the decals will come away with no damage to the paintwork. Warming your decals with a hairdryer will also loosen the adhesive and make then easier to remove.
Can I reuse your wall decals?
Vinyl wall decals are intended for single use only. Fabric wall decals can be easily removed and used again, you can peel and re-stick fabric wall decals and easily wipe clean with a dry cloth.
How many wall decals will I need?
This really is up to you and what look you are going for, some choose a random placement of a few decals while others cover an entire wall in a uniform pattern. We cover this topic extensively on our blog with several examples of what can be achieved and how many decals you will need. If budget is a concern there is no need to worry, a beautiful result can be achieved with minimum decals and maximum spacing.