Frequently Asked Questions.

 

Wall Sticker Information

Will your wall decals stick to my wall surface?
You will love our wall stickers, they are the very best quality for the Australian market. Made from a premium vinyl with an acrylic non-permanent adhesive specifically designed for in internal painted walls, our decals will stick to almost any smooth surface.

Sadly there are some paint and wall surface conditions that we just can’t stick to. Some paints are designed to repel dirt and contain silicone or Teflon, unfortunately this can prevent decals from sticking properly. Paints that should be avoided are ‘Wash and Wear’ or ‘low VOC’. Your wall surface needs to be clean, smooth and in good condition. Overly textured surfaces such as brick, rendered concrete or textured paint can prevent the decals from adhering properly.

If you are unsure if decals will stick to your wall surface, the best idea is to email us and request a sample to test before purchasing. Unfortunately we cannot offer refunds for unsuitable surfaces and cannot be held responsible for any damage to wall surfaces.

What are your wall stickers made of?
All our wall decals are made in Australia and depending on the design, we use two different types of material, matte vinyl or fabric. Our matte vinyl decals are made from a quality vinyl specifically for indoor wall graphics. The adhesive is designed to work perfectly with acrylic painted surfaces also with glass, plaster, wood and smooth concrete. Vinyl decals are not reusable.

Our fabric wall stickers are made from a low-tac self adhesive fabric. This premium material has great durability but most importantly can be removed and reused. We use eco-friendly non-toxic inks and our wall decals are PVC free and biodegradable. You can peel and re-stick our fabric decals as many times as you wish and easily wipe clean with a dry cloth. You can be 100% confident that all our wall stickers will stay where they are stuck but also easily removed without any damage to your wall or paint surface. See individual product listings for exact material used.

How long will your wall stickers last?
You can expect several years of life from our wall graphics, depending on their environment.
Will your wall decals damage my walls or paint work?
Our wall decals are very wall friendly. Removable and reusable for up to one year.
Do I have to prepare my walls in any way?
Make sure your walls are clean and dry. If you have just painted, we recommend that you wait 3-4 weeks to allow the paint to fully cure as this may effect the adhesive.
How do I use your Wall Stickers?
Wall Stickers are easy to install! Most are as simple as peel and stick; more complex designs like the trees come with full instructions that are easy to follow.
Can I reuse your wall stickers?
Yes, one key advantage of our Fabric Wall Stickers is that they are easily removed and can be used again on another wall many times over. Our Vinyl Wall Decals are removable but not reusable. See individual product listings for exact material used.

Ordering Information

How can I buy your products?
Right here! Online ordering is simple and safe, our website is protected with a SSL certificate. All personal and financial information submitted is processed by PayPal. We do not store any records of payment details. All prices listed on our website are in Australia Dollars. 41 Orchard reserves the right to change prices at anytime, including sale items, without notice.
How long will my order take to arrive?
Some products are in stock for immediate shipping but most wall stickers, canvas art, wallpaper and larger prints are made to order. All orders are printed and dispatched within 3-7 working days depending on the job. Orders are shipped via Australia Post or Fastway Couriers and depending on your location, delivery can take between 3-6 days. Choose Express for faster shipping. International orders will take a varying amount of time as customs processing times do vary greatly. Please allow 2-4 weeks for international delivery.
Can I customise my order?
Yes, nearly all of our designs can be customised to match your requirements. Size, colour and design can be modified or we can work with you to create your own custom wall sticker design. Contact us to discuss your ideas or list any colour changes in the comments box on the checkout page.
What payment methods do you accept?
We accept all major Credit Cards, PayPal & Bank Transfer. Online payments are securely processed via PayPal although you do not need a PayPal account to order online. To pay via Bank Transfer, select ‘Direct Deposit’ during checkout, please enter your order number in the description when making a transfer payment.

How do I know the status of my order?
You will receive an email confirming that your order has been received and another one when it is dispatched.
Do you deliver internationally?
Yes we do, the price will be calculated at checkout.
How much will the delivery charge be?

Australia wide: $7.50
International: $50.00

What is your Return Policy?
We aim to deliver 100% customer satisfaction with a product of premium quality. If however you are not happy with your order please contact us within 7 days to work out a solution. Designs with custom colours and text or wallpapers are non-returnable as these items cannot be put back into stock. Original postage is non-refundable and customers must cover the cost of return postage. Images and colours will display differently on every screen, hence we cannot guarantee the exact printed colour will be the same as what you are looking at on your screen. Due to this fact, we are happy to offer a refund if designs are returned in original unused condition and postage costs covered.